How Eligible Amazon Prime Customers can Claim Money from the $2.5 Billion Amazon Settlement

Amazon allegedly "enrolled tens of millions of customers in Amazon Prime subscriptions without their knowledge or consent," and "made it difficult for customers to cancel their Amazon Prime subscriptions." As a result, Amazon agreed to pay out $2.5 billion to eligible Amazon Prime customers.

Eligible Amazon Prime Customers: What You Can Expect

According to the Federal Trade Commission (FTC), Amazon began sending claim notices to eligible Amazon Prime customers in January 2026.

Amazon is required to pay out $1.5 billion for refunds to customers that were affected by its "unlawful" Amazon Prime enrollment and cancellation practices and is also required to pay $1 billion civic penalty and stop the unlawful enrollment and cancellation practices (Source: FTC).

Requirements to Get a Refund from the Amazon Prime Settlement

Eligible Amazon Prime customers can receive up to $51.00 USD under the settlement agreement.

Here are the requirements to be eligible:

1. You are an Amazon Prime customer in the United States.

2. You signed up for Amazon Prime subscription through a "challenged enrollment flow" or tried to cancel through the online cancellation flow but were unable to do so between June 23, 2019 and June 23, 2025.

3. You used no more than (3) Amazon Prime benefits (including Prime Music or Prime Video products offered for free to Prime subscribers) in any 12-month period following Amazon Prime enrollment.

In January 2026, Amazon began sending claim notices to eligible Amazon Prime customers who did not receive an automatic refund from November 2025 to December 2025. The claim notice provides instructions on how to file a claim.

It is important to understand that the FTC will not ask or be involved with your refund, and if someone claiming to be from the FTC contacts you, this is likely a scammer.

If you are eligible, you will receive a claim form by mail or email.

On the claim form, the eligible Amazon Prime customer selects the method of how they would like their refund. It can be by check, PayPal or Venmo.